Ordering
Q: How do I place an order?
Simply browse our collections, add items to your cart, and complete checkout using any of our secure payment options.
Q: What payment methods do you accept?
We accept all major credit/debit cards and other payment options supported through our secure Shopify Payments checkout.
Q: Can I cancel or change my order after placing it?
Orders can be canceled or modified within 12 hours of purchase, as long as they haven't yet been processed for shipment. Contact us immediately at info@stowlea.shop.
Shipping
Q: Where do you ship?
We currently ship exclusively within the United States.
Q: How long will my order take to arrive?
Orders are processed within 1–2 business days, then shipped via standard shipping, arriving in 7–12 business days. Total estimated time: 8–14 business days.
Q: Is shipping free? Yes! We offer free standard shipping
on all orders within the U.S.
Q: How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
Returns & Refunds
Q: What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging.
Q: Do I have to pay for return shipping?
No — we offer free returns. You will not be charged any return shipping fees.
Q: How long does a refund take?
Once your return is received and inspected, refunds are processed within 7 days to your original payment method.
Q: What if my item arrives damaged or defective?
Contact us within 48 hours of delivery at info@stowlea.shop with photos of the issue, and we'll arrange a free replacement or full refund.
General
Q: How can I contact customer support?
Email us anytime at info@stowlea.shop or call +1 (707) 831-0830. We respond within 24 hours on business days.
Q: Is my personal information safe?
Yes. We use secure, encrypted checkout through Shopify Payments and never sell your personal data. See our Privacy Policy for full details.